Shadow AI
Your team is already using AI agents. Some of them your CTO doesn't know about, running on personal accounts, with API keys nobody reviewed and CRM access nobody approved. That's shadow AI, and it's a governance gap that gets wider every week.
The agents nobody approved.
Shadow AI is what happens when agents get built in tools nobody vetted, holding CRM and API access nobody reviewed. It's not malicious. It's a rep who found a faster way to update Salesforce from ChatGPT, or a marketer who wired Claude to their email tool without telling IT. The intent was good. The risk compounds.
Unreviewed CRM access
An agent with write access to your CRM can update deal values, change contact records, or trigger workflows. If nobody approved that access, nobody is watching what it does with it.
API keys in personal accounts
Reps wire up agents using their own API keys, personal Claude or ChatGPT subscriptions, and browser extensions. If they leave the company, those connections don't get shut down because nobody knows they exist.
Data leaving the perimeter
Customer data, deal details, and email content flowing through personal AI accounts means your data governance policy has holes you can't see from the admin console.
No audit trail
When something goes wrong, you can't trace what the agent did, when it did it, or what data it accessed. Because nobody set up logging when they set up the agent.
From shadow to governed.
OTTO doesn't stop your team from building. We channel it. Every agent runs through a managed infrastructure layer with proper authentication, scoped permissions, and an audit trail that compliance can actually read.
Every agent has a documented scope: what it can read, what it can write, and what it can't touch. Access runs through your org's identity layer, not a personal API key. If a rep leaves, nothing breaks and nothing stays open, because the agent was never running on their personal account.
The team still gets the speed they were looking for when they built the shadow agent. They just get it with guardrails that mean nobody has to hope nothing goes wrong.
Ready to put a pit crew on your GTM agents?
20 minutes. We look at what you've already built or tried, and tell you honestly whether OTTO is a fit.
Book a pit review