Terms of Service

These Terms govern engagements between OTTO ("OTTO") and clients who purchase a Blueprint or retainer engagement (each, a "Client"). They are supplemented by the order form or statement of work applicable to each engagement, which controls in the event of a conflict.

1. Services

OTTO provides assessment, design, deployment, and ongoing management of AI agents within a Client's existing technology stack, as scoped during the GTM Agent Blueprint and detailed in the applicable order form or statement of work.

2. The Blueprint

Every retainer engagement begins with a Blueprint, a one-time paid assessment. The Blueprint deliverable belongs to the Client regardless of whether the Client proceeds to a retainer. Fifty percent (50%) of the Blueprint fee is credited toward the first year of a retainer if the Client signs one within the window set out in the applicable order form.

3. Retainer term and renewal

Retainer engagements run for an initial term of twelve (12) months from the start date specified in the order form. At the end of the initial term the engagement continues on a rolling basis unless either party gives written notice of non-renewal. Notice periods are set out in the applicable order form.

4. Fees and payment

Blueprint fees are invoiced on signature. Retainer fees are invoiced monthly in advance. Invoicing cadence, payment terms, and any consequences of late payment are set out in the applicable order form. Fees are exclusive of third-party costs a Client owns directly, such as CRM seats, enrichment data, sending infrastructure, and model API usage on the Client's own accounts.

5. Early termination

OTTO reviews requests to exit before the end of the initial term on a case-by-case basis rather than applying a fixed penalty. Any terms agreed on an early exit, including any amounts payable, will be confirmed in writing between the parties.

6. Client responsibilities

• Provide timely access to systems, tools, and personnel needed to scope and operate agents
• Designate a point of contact for weekly tuning and monthly reporting cadences
• Promptly flag any concerns about agent behavior or access

7. Ownership

Client retains ownership of its data, workflows, and business outcomes. OTTO retains ownership of its underlying methodology, tooling, and general know-how. Upon termination, OTTO will provide documentation for every agent built during the engagement so the Client or another provider can continue operating or rebuilding them. See the Documentation & Ownership FAQ for more detail.

8. Confidentiality

Each party may receive confidential information belonging to the other in the course of an engagement. Each party agrees to use the other's confidential information only for the purpose of the engagement, to protect it with at least the same care it applies to its own confidential information, and not to disclose it to third parties except to personnel and sub-processors who need it and are bound by comparable obligations. These obligations do not apply to information that is public through no fault of the receiving party, was already known to it, is independently developed, or must be disclosed by law.

9. Limitation of liability

Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost revenue, arising out of or relating to an engagement. Each party's total aggregate liability arising out of or relating to an engagement is limited to the fees paid by the Client to OTTO in the twelve (12) months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

10. Governing law

These Terms are governed by the laws of the state in which OTTO is organised, without regard to conflict of law principles.

11. Contact

Questions about these Terms are handled through the contact form.